Xfinity box stuck on welcome screen

To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. Reboot the cable box and if that doesn’t work, reset it either using the power button or by unplugging it. Restarting the gateway could also fix the issue. If you have a Flex device, connect it using the WPS button.

Unplug the power cord from both your X1 box/router, and the wall outlet. 3. Wait 30 seconds. 4. Plug the power cord back into both your X1 box/router, and the wall outlet. 5. You should now see the Xfinity welcome screen. If it doesn’t appear after a few minutes, restarting your television or X1 box may be necessary. Ensure that your TV is switched on and on the right input, connected to your Xfinity X1 Box. Press and hold the Setup button (XR2, XR5, XR11). You’ll find it near the bottom of your remote. If you don’t have a Setup button (XR15), press and hold the Xfinity and Info (i) buttons for a few seconds.1. Locate the reset button on the cable box. It is usually a small reset button near the power cable, the power button, or on the back of the box. 2. Press and hold the reset button for 10-15 seconds. This will reset the cable box and should bring it back to the default settings. 3. Well apparently not as I see the welcome screen for 30 seconds or so at start-up so before it either goes into black death switched to a screen telling me there sorry and to tighten my cables and a restart icon text box looking thing that doesnt appear to do anything.4. Xfinity Flex is stuck on the welcome screen. When you power up your device and get stuck on the welcome screen, the problem could be a loose cable, network, or software issue. Try troubleshooting it as follows: Ensure you have a stable connection to the internet. Check that you do not have any loose cables.All Comcast cable boxes include a remote control when they are rented from Comcast. By default, the remote control is programed to work with the cable box, an RCA television and an RCA VCR. If you have a TV, VCR or DVD player that is made...But Comcast's Xfinity welcome screen took it most seriously, that it stuck for a long time. There's nothing stuck on the Start screen, just a mistake, and the company can work on it to smooth it out of the system. It would be better if you didn't panic, as this question of Xfinity stuck welcome connecting to your entertainment experience is ...

On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were …HOW TO FIX IT XFINITY STUCK WELCOME SCREEN ISSUE? Cable boxes are electronic devices that cable companies use to define your channel lineup. When you unplug your cable box, the memory is erased, but when you plug it back in, the cable box begins a booting process that reconnects the cable.Our cable box keeps restarting on its own and then gets stuck on the black “welcome screen.”. This has been happening multiple times a day for the last couple months. Our internet service has also been going out daily for the last few months. Please help. We have made changes to keep employees safe so response and call times may be longer ...Xfinity Community Forum. TV. X1. X1 box stuck on Welcome screen. lauren1018 +7 more. Contributor • 51 Messages. Sunday, December 27th, 2020 6:00 AM. Closed. X1 box stuck on Welcome screen ...On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. Upon restart, the box was stuck on the "Welcome. Bienvenido. Bienvenue." screen. Powered off, restarted, still on the "Welcome. Bienvenido. Bienvenue ...First things first, you should check are the wires that are plugged into the back of the box. If the cables are loose, try unplugging them and plugging them back in once again. Make sure all the connectors are in as tightly as possible. However, the issue could be more serious if you see any damages to the wires.

Dec 27, 2020 · It froze the other night, so we unplugged it to restart it. Now, when I plug it back into the power, the blue light blinks, then turns off. The scroll on my screen says “Welcome., etc”. use a light and see what the name of the connector (coax) is that the cable is attached to. you may have the coax on the wrong coax connector. Sep 15, 2023 · Factory Reset the Xfinity Remote with a Setup Button. You can follow these steps to reset an XR11, XR2, or XR5 Remote, which has an inbuilt Setup button: Press and hold the Setup button. In about 5 seconds, the color of the LED on the remote will turn green from red. Press 9-8-1. You will see that the LED will blink twice in green color. Mar 4, 2020 · is the flex box an Xi5 or Xi6 wireless? you can connect via ethernet if so to the gateway/modem. I'm trying to set up my Flex box and it's stuck on the screen that says "Welcome. Bienvenido. Bienvenue." I currently provide my own modem/router--is this the issue? Comcast Communication services S&P 500 Public company Business Finance Business, Economics, and Finance comments sorted by Best Top New Controversial Q&A modemman11 •

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My X1 box is stuck on the welcome screen loop. Several attempts to fix, using all official steps (cable connections, gateway restart, power cycles of varying lengths) have not yielded positive results. This isn't the first time, but it's taken this long. Please help! Thank you, Hello, @sirjakeyjake. I hope you're having an awesome Tuesday ...Restarting your xfinity equipment is the quickest and easiest way to fix the welcome screen issue. Here are the steps to restart your equipment: Unplug the power cords from the back of your modem and router. Wait for at least 30 seconds. Plug the cords back in, starting with the modem, and wait for your equipment to start up.Resetting Insignia Smart TV. Press the Right and Back buttons at the same time on your Insignia Fire TV remote. Hold the buttons for 10 seconds. You will see reset instructions on your screen ...To do this, unplug the power cord from the back of the box and plug it back in. Wait a minute or two for the box to restart and see if that gets you past the welcome screen. If neither of those solutions works, call Xfinity customer service at 1-800-XFINITY (1-800-934-6489) and they’ll be able to help you troubleshoot the problem.If the problem persists, try using an ethernet connection. Xfinity Flex comes with an ethernet cable and an ethernet port. 3. Stuck on Xfinity Logo or Black Screen. If your Xfinity Flex is showing the Xfinity logo or a black screen when turned on, the firmware or software could be the issue.Our cable box keeps restarting on its own and then gets stuck on the black “welcome screen.”. This has been happening multiple times a day for the last couple months. Our internet service has also been going out daily for the last few months. Please help. We have made changes to keep employees safe so response and call times may be longer ...

Comcast Center is a walk-in customer service center that provides customers with support and assistance for their Comcast products and services. Whether you’re having trouble with your internet connection, cable box, or any other issue, the...Hello @user_1ecaf4 thank you for creating a public post for assistance! I am terribly sorry to hear that you are getting this message on your TV. To get this removed, please try saying "Accessibility" into the Voice Remote to pull up the settings and disable voice guidance.To do this, unplug the power cord from the back of the box and plug it back in. Wait a minute or two for the box to restart and see if that gets you past the welcome screen. If neither of those solutions works, call Xfinity customer service at 1-800-XFINITY (1-800-934-6489) and they’ll be able to help you troubleshoot the problem.Apr 25, 2021 · We'd recommend checking the coaxial connections both at the device itself and the wall, ensuring they're hand tight, then power-cycling your equipment. You can find troubleshooting tips and tricks on our support pages here; https://comca.st/3gILDPv. Xfinity TV box showing first “boot” then “CASE” and finally stuck with “PSt”. Ans ... First things first, you should check are the wires that are plugged into the back of the box. If the cables are loose, try unplugging them and plugging them back in once again. Make sure all the connectors are in as tightly as possible. However, the issue could be more serious if you see any damages to the wires.About Xfinity Box. This Xfinity Box is not different from the typical DVR. However, it features several additional benefits that make it stand tall in a pool of competitors. The Xfinity Box is offered for free by Comcast. However, this mainly comes as part of your Home plan subscription and covers many of the TV requirements.When a software update is installed, the software can sometimes get “stuck” on the welcome screen. To resolve this, please try unplugging the TV for a few minutes and …Dec 23, 2021 · The most common solution is to reset the Xfinity TV that is stuck in one channel. Turn off the TV. Detach the device. Press & hold the power button for a minimum of 30 sec. Reconnect it again after 10 mins. Press & hold the power and wait a moment when the TV finally powers off. Now you can check if the channel can be changed. 2 Apr 2022 ... What to Do When the Xfinity Box the Says Boot · Check for Xfinity Outages · Check Connectors and Cables · Restart the Xfinity Box · Reset the ...

Nov 30, 2022 · All my apps are working on my xfinity apps except HBO MAX it will load then stop and get stuck with a purple screen and the HBO MAX logo it won’t go any further. I have tried everything. Plugging out the tv , plugging out the cable box , restarting the router and plugging it back out and in. Check parental , even deleting the local cache ...

Hello @user_1ecaf4 thank you for creating a public post for assistance! I am terribly sorry to hear that you are getting this message on your TV. To get this removed, please try saying "Accessibility" into the Voice Remote to pull up the settings and disable voice guidance.2. Press the ‘POWER’ and ‘MENU’ buttons on your remote at the same time. 3. Press BOTH the UP and DOWN arrow buttons on your remote, then Select ‘Restore Defaults’ option. 4. Press ‘OK’ – this should cycle the equipment to perform a factory reset. When watching on a streaming service app, my screen goes black for 5-10 seconds ...5 Messages Saturday, January 30th, 2021 2:00 PM Closed Stuck on Welcome Screen Had to exchange my old box for a new one today, but the new one …One of the first things you can try when your Xfinity box is stuck on the welcome screen is power cycling it. Power cycling simply means turning off the box, unplugging it from the power source, waiting for a few seconds, and then plugging it back in and turning it on again. This process can help reset the box and resolve any temporary …The set-top box being offline. 3rd party equipment is offline or on wrong input (audio/video receiver, HDMI switch, dvd player, etc) The video connections between the TV Box and the television are connected incorrectly. The next step is to check if you are able to perform the following: “exit>exit>exit>720”.Dan Potts. IT Specialist / Broadcast En... Bachelor's Degree. 3,094 satisfied customers. When we turn on our tv (Vizio) we get a message that says. When we turn on our tv (Vizio) we get a message that says "no signal." I then turn off the power for ten seconds and then it reboots which takes about 6 … read more.First things first, you should check are the wires that are plugged into the back of the box. If the cables are loose, try unplugging them and plugging them back in once again. Make sure all the connectors are in as tightly as possible. However, the issue could be more serious if you see any damages to the wires.

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Power on both the TV and the X1 TV Box. Confirm that the TV is set to the proper input. If you've completed the steps above and there’s still no picture: Press Exit > Exit > Exit > 720 on your Xfinity remote. This should bring the picture back by setting the resolution to 720. You can then change to a different resolution by pressing the ...1 day ago · SAG-AFTRA’s negotiating team countered on Thursday, accusing studios of using bully tactics to misrepresent the cost of the actor’s proposal, overstating the …My Xfinity box had no prior problems but after a power outage at my house after the power resturned my Xfinity xg2v2-p box now flashes Blue and goes to the welcome screen. Then it flashes back and goes to the update screen where it is stuck at 0%. It keeps doing this cycle without any progress ever being made.1Pst on main X1 Box (DVR) Well, I am going to post this here since phone support is absolutely useless. Spent literally three hours on the phone with Comcast to resolve my DVR issue to no avail. About four days ago, my X1 DVR box died. Tried to turn on the TV and was greeted with the "Welcome" message and the LED display on the box said "boot".Adjust the TV input to the same input connected with your Xfinity TV cable box. Click and hold down the Xfinity and Info buttons simultaneously for at least five seconds. Wait till the Voice Remote light turns from red to green. Follow the prompts and enter the three-digit pairing code displayed on the screen.Support TV & Streaming Restart Your X1 TV Box When troubleshooting an issue with your Xfinity X1 TV Box, you may be directed to restart the device or you may resolve it online with a system refresh. The easiest way to restart your TV Box is to say "Restart TV Box" into your Xfinity Voice Remote.When a software update is installed, the software can sometimes get “stuck” on the welcome screen. To resolve this, please try unplugging the TV for a few minutes and …Resetting Insignia Smart TV. Press the Right and Back buttons at the same time on your Insignia Fire TV remote. Hold the buttons for 10 seconds. You will see reset instructions on your screen ...Oct 3, 2023 · 7. Replace the Cable TV Box at the Local Comcast Store. Sometimes cable TV box has a damaged HDMI port or a faulty one due to some power outages. Please take it to your local Comcast store for a same-day replacement. Usually, you don’t need to make a prior booking. 8. Let Comcast Run Diagnostics. Call Comcast and ask them to run TV ... ….

Step 5: Reboot. The last step is simply to reboot the cable box. Unplug the cable box power cord from the wall, wait at least 30 seconds, then plug the cord back in. This will trigger an automatic reboot of the system. If the cable box still isn’t working, then it will be necessary to call Xfinity Support for help.One of the best ways to fix an Xfinity (X1) Flex stuck at the welcome screen is to restart the device. So, if you are not able to fulfill your entertainment cravings …Plug adapter to outlet and box, plug HDMI to box then the tv. Turn it on and it asks me set up wifi. I enter my home network password. Then it attempts to connect. Message on tv displays "welcome connecting to your entertainment experience ... ". The set up will not proceed any further it's just stuck on that message with the three dots loading ... My X1 box is stuck on Welcome screen for last 3 days. It just keeps rebooting. It's affecting all 3 cable boxes. There are no outages in my area. I've tried to reset the boxes, unplugged them and still nothing. They tried to send a signal and it didn't reach my boxes. I've used the xfinity chat person which was useless. Can someone help me …Dec 27, 2020 · It froze the other night, so we unplugged it to restart it. Now, when I plug it back into the power, the blue light blinks, then turns off. The scroll on my screen says “Welcome., etc”. use a light and see what the name of the connector (coax) is that the cable is attached to. you may have the coax on the wrong coax connector. However, the next day when I turned it on the welcome screen was the only thing that was displayed. After trying to unplug it and plug it back in, it’s still not working. It’s been a few days of trying to figure out the problem but it’s still not working. Looking for help. Try holding the wps button on the bottom for 7 seconds.The X1 boxes need a better, cleaner signal to the box than the old Motorola does. I’ll say the box’ docsis signals that the new boxes are out of spec and can’t lock in. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. 0.2. Press the ‘POWER’ and ‘MENU’ buttons on your remote at the same time. 3. Press BOTH the UP and DOWN arrow buttons on your remote, then Select ‘Restore Defaults’ option. 4. Press ‘OK’ – this should cycle the equipment to perform a factory reset. When watching on a streaming service app, my screen goes black for 5-10 seconds ...I returned the box for a new one at the Xfinity store and it's working now. It had been a working for a few years but I turned the TV on one day and it was stuck on that screen. Despite getting a notice both in chat and on the phone that I would not be receiving a call back, I did get a call from an agent about 90 minutes later. Xfinity box stuck on welcome screen, [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1]